Töpferei & Cafe Ulrike Kunzmann in Graefenberg

This rating is for a total of my 3 (!) Orders at the end of 2020. After I had been admiring my friends' Christmas village in Langerwehe for years and had also been caught by the stall at the Augsburg Christmas market, I decided to start at Langerwehe as well. The 1st delivery started with irritations after ordering, shipping was quickly confirmed after online registration, but the goods were missing. Explanation why, no indication. Advance payment for first orders over 185 euros, the fact that two items are no longer available was not mentioned in the overview of my order on my account. Only visible in the final price, less, something will be missing. After a few appropriate emails and phone calls with the company there in mutually acceptable waiting periods, the clarification took place: The carrier only drives to the company on Monday and Friday. Why I was only informed after the third phone call, unclear. Then the goods were delivered, based on the attached inventory list it was only then determined that 2 items are currently no longer available. The 2nd order and delivery without any problems, paid with PayPal, the remittance with PayPal of the credit available due to no longer deliverable 2 items without any problems promptly after tel. Consultation. With the 3rd delivery an article (light house) was forgotten to be included. However, listed as delivered on the inventory list. After another phone call with the company, the subsequent delivery took place very quickly and without problems. Due to the time window and the increased volume of parcels, I was aware that this would no longer work until Christmas Eve and the Corona circumstances and was informed immediately in a very friendly manner. In summary, I have to say, because of the great online orderability, the HP is great, the very friendly telephone staff who always try to clarify and satisfy the customer, the excellent packaging (size and strength) on the outside and the internal insulation and sticker labeling on the outside as fragile, the very good quality and packaging of the light houses, etc., the dispatch with your proven forwarder despite the inconvenience to my regret still 4 instead of 5 stars. As an improvement, I encourage you to better communicate changes with customer impact internally, current obstacles that you as a company have to accept, but due to circumstances such as B. Corona-related cannot change, to clarify on your HP. Delivery time extensions, increased parcel and work volume because Christmas markets and long-term stalls will no longer exist, etc., please also mark them promptly on HP in future. Then 5 stars from me are always there. I hope you take this as constructive but fair and, in recognition of the special circumstances caused by Corona and the consequences thereof, ultimately remain as a very satisfied customer with joy in the upcoming Christmas village.

A beautiful shop. Wonderful items at Christmas time. We recommend.

Exelent

So beautiful that you can design your own village 🤩

Top goods, everything very well packaged, fully meets my expectations! Very nice personal contact. Always my pleasure.

I just want to add a few words here, just great. I have put together my Christmas village myself from many beautiful individual parts and, as the pictures show, with a beautiful result. Merry Christmas and everyone again Thanks to you dear employees of the pottery shop.

We go to Langerwehe every year in the run-up to Christmas and buy houses or figurines for our Christmas village there. The staff are always friendly and polite. There are tons of other nice things to buy there, and it's definitely worth going there.

I canceled this 9 days after my order today. No goods, no information, no shipping status. Automated emails only, even for customer service inquiries. Very bad service, but Corona is certainly to blame.

It was our first time in the store. The selection is huge, the light houses are wonderfully staged, so that your heart will open. The employees are happy to provide good advice. We are absolutely thrilled with our little Christmas village. My husband has already published a photo here. We will definitely come back next year to buy one or two nice pieces. I'm already looking forward to it ...

We visited the pottery because my wife had wanted to deal with "light houses" for a long time. You will find a huge selection here, attractively decorated. My wife also found what she was looking for and set up something pretty on the same day.

I ordered a butter dish. The delivery was very fast. The can looks great and looks very high quality. Many thanks

We have been buying light houses and accessories from you for years. Now for the first time had a problem with a power supply unit which no longer worked after years. Unfortunately you did not want to or could not help us. We then found another dealer through the company Wurm, who sent us the power supply within three days. This is called service. Will now continue to buy our articles from him. It's a shame, always happy to buy from you

Very nice and everything done with care. For years we have been indulging in two more parts.

Always an experience. Very friendly and helpful. A MUST - especially in the run-up to Christmas.

You have to go there. Beautiful, we go there every year. They are always nice and friendly. thanks

This time only give 3 stars. Always order online, everything worked, nice customer service but unfortunately this time I'm disappointed with the house. Badly painted, the windows not worked out properly. It's a shame I'm used to other quality.

Super friendly and super nice staff. I'm glad I found the store. I can only recommend

Everything great. Nice employees who are always happy to answer questions. Do everything possible to help. Always happy.

Simply great. Very friendly, was there with my grandson and daughter. Always happy when I'm around.

A really great shop! My husband u. i am excited. We used to order online, since last year we have been driving personally shop! is always more expensive than buying online because you see too much, but it's worth it! We look forward to visiting the store again next week.

In the beginning we always bought the things for the Christmas villages at the Christmas market. We have been very happy to visit the exhibition on site for three years. It's always a nice trip to get new inspiration. Everything is lovingly set up and the staff are very friendly and helpful.

Very nice pottery shop with helpful and friendly staff,

Fantastic Christmasshop, especially if you are looking for Christmas Village houses. They've got a lot! 👍🏻👍🏻👍🏻

Very nice pottery shop with helpful and friendly staff, definitely worth a visit.

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